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Helpful Information
Repairs
We know you love your Maui Jims. That's why we're committed to timely, quality repairs. Whether your sunglasses require a quick fix or a major overhaul, our repair centers offer fast turnaround, low-cost repairs and warranty service.
To expedite your repair:
- Print and include this return form with your sunglasses.
- Include proof of purchase. If you can't locate yours, please note where and when you purchased your sunglasses.
- Tell us your story. Please add a note describing how your sunglasses broke.
- Provide your contact information: name, address, phone number, and an email address in case we need to reach you.
- Send your sunglasses securely packaged, from a carrier such as UPS, FedEx, Airborne or USPS (registered and insured) that allows shipment tracking.
- PRESCRIPTION SUNGLASSES: Sunglasses with damaged prescription lenses should be returned to their place of purchase. Rx lenses cannot be replaced or remade through Maui Jim directly. However, if your prescription sunglass frames require repair, simply follow the instructions above and clearly mark "Rx REPAIR" on the outside of your package.
Warranty/Product Registration
Maui Jim sunglasses are warranted to the original purchaser for two years from the date of purchase against any defect in materials and workmanship. Maui Jim will repair or replace, at our option, any pair of Maui Jim sunglasses found to be defective - exclusive of damage caused by improper or unreasonable use.
This warranty does not apply to normal wear, including lens scratching or accidental breakage, and does not cover shipping cost. There may be additional charges if your repair is not covered by Maui Jim's warranty. The repair will generally be completed within five days and returned to the owner via US Priority Mail.
Sunglasses returned during the warranty period MUST be accompanied by the following:
- Original proof of purchase. Include a dated copy of the original sales receipt with your return.
- A brief note indicating how your sunglasses were damaged.
- Your contact information: name, address, phone number, and an email address in case we need to reach you.
- Return your sunglasses to the proper address.
- Shipping paid: to calculate shipping charges, please refer to our Warranty. We do not accept returns COD.
Register your sunglasses and qualify for a chance to win a free pair of Maui Jims! Simply register online!
Returns and Exchanges (when purchased from Maui Jim, Inc.)
Our goal is 100% satisfaction for every Maui Jim sunglass wearer. If you're anything less than happy with your purchase from mauijim.com, you may return it for credit or exchange within 30 days of purchase.
To return a mauijim.com purchase:
- Complete the return form on the front of your invoice, indicating the items you are returning. Be sure to note the quantity, whether you prefer a refund of an exchange, and the reason for your return.
- Specify the items you would like in exchange.
- Package your items in the original box or a sturdy container.
- On your return box, securely affix the prepaid UPS return shipping label provided to you with every mauijim.com purchase.
Returns should be addressed to:
Maui Jim
ATTN: Web Returns
One Aloha Lane
Peoria, IL 61615
1.888.666.5905
If you paid for your original purchase with a credit card, your card will be credited for the returned items as well as taxes (excluding delivery) upon receipt of your return. Please allow up to two billing cycles for your credit to appear on your monthly statement. Your credit card will not be charged for replacement items until shipped. If your item is backordered, we will contact you.
If you received your merchandise as a gift, it may be returned for exchange only. Again, please complete return details on the back of the invoice indicating what item you are returning and what you would like in exchange. If the cost of the replacement item exceeds the original purchase cost, please provide your credit card information. If the cost of the replacement item is less than the original purchase cost, the difference will be refunded to the original purchaser. Please provide your contact information so that we can contact you in the event that your item is on backorder.
Customer Service
We're here to help! Please reach out to our customer service associates if you need additional service or information:
Toll-free at 1.888.666.5905 or 1.309.691.3700
7:30am - 7:00pm CST, Monday - Friday
In Hawaii or outside the U.S.A Learn how to contact us.
Payment Methods
At mauijim.com, you can use your Visa, MasterCard, Discover or American Express credit card. Questions? Talk to a customer service associate.
Security Policy
Safety and security - two things we never skimp on at maujim.com. We utilize the industry's state-of-the-art security measures, including Secure Sockets Layer (SSL) technology to protect your credit card information. SSL encrypts your order information to block the decoding of that data by anyone other than mauijim.com.
To ensure you're accessing our secure server before you submit your credit card information, please look for either an unbroken key or a closed lock (depending on your browser), then SSL is active. To double-check security, check the URL in your browser. If you have accessed a secure browser, the first characters of the address will change from "http" to "https". Some browser versions and some firewalls do not permit communication through secure servers like the ones we use to process orders at mauijim.com. If for any reason you cannot access the secure server, please place your order with us by phone at 1.888.666.5905
For your protection, we also utilize Verisign.
Please also be assured of the caution we use regarding the personal information you provide at checkout. This information is used to process your order and email you a confirmation of your purchase and shipping information. We will not share your information with other sources, although we may analyze it internally in order to improve our service to you, to track trends at our web site and to share news with you that you may want as part of our Maui Jim 'Ohana.
Promotional Codes and Gift Certificates
At mauijim.com, we occasionally make special offers. When we do, we provide you directly with a one-time promotional code that can be used toward your mauijim.com purchase. If you have trouble entering your promotional code during checkout, please double-check the code and try again. If still unsuccessful, contact one of our customer service associates.
If you have received a gift certificate, it can be redeemed online at mauijim.com. Please review your card for details.
Shipping Details
Your shipping options include:
UPS Ground, 3-5 days Cost: $6
UPS Ground shipping map
UPS 2-Day Cost: $9
We're sorry for the inconvenience, but customers in Alaska and Hawaii have access to 2nd day shipping only.
UPS Next Day Cost: $15
Orders must be placed Monday-Friday before 2:00pm CST (excluding holidays) to ensure same-day shipping.
UPS Next Day - Saturday Cost: $25
Available only when checking out between Thursday after 2:00pm and Friday 2:00pm CST.
Sorry, delivery to APO/FPO and PO Boxes is not available at this time.
UPS 2008 Holiday Schedule
In the U.S., UPS observes the following holidays:
New Year's Day - January 1, 2008
Memorial Day - May 26, 2008
Independence Day - July 4, 2008
Labor Day - September 1, 2008
Thanksgiving Day - November 27, 2008
Day after Thanksgiving - November 28, 2008*
Christmas Day - December 25, 2008
New Year's Eve - December 31, 2008*
New Year's Day - January 1, 2009
* Delivery and pickup of air and international packages only
Why we need your email address
Once your order is complete, we'll email your order and shipping confirmation for reference. No Maui Jim news or product-related emails will appear in your inbox unless you sign up for them - and we'll never share your contact details with anyone.
Why we need your phone number
Don't worry, we won't be calling you unless a question or an issue pops up concerning your purchase or shipment. And we'll never share your contact information with anyone else.