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Helpful InformationRepairsWe know you love your Maui Jims. That's why we're committed to timely, quality repairs. Whether your sunglasses require a quick fix or a major overhaul, our repair centers offer fast turnaround, low-cost repairs and warranty service. To expedite your repair:
Warranty/Product RegistrationMaui Jim sunglasses are warranted to the original purchaser for two years from the date of purchase against any defect in materials and workmanship. Maui Jim will repair or replace, at our option, any pair of Maui Jim sunglasses found to be defective - exclusive of damage caused by improper or unreasonable use. This warranty does not apply to normal wear, including lens scratching or accidental breakage, and does not cover shipping cost. There may be additional charges if your repair is not covered by Maui Jim's warranty. The repair will generally be completed within five days and returned to the owner via US Priority Mail. Sunglasses returned during the warranty period MUST be accompanied by the following:
Register your sunglasses and qualify for a chance to win a free pair of Maui Jims! Simply register online!
Returns and Exchanges (when purchased from Maui Jim, Inc.)Our goal is 100% satisfaction for every Maui Jim sunglass wearer. If you're anything less than happy with your purchase from mauijim.com, you may return it for credit or exchange within 30 days of purchase. To return a mauijim.com purchase:
Note: if the original purchase was paid by credit card, you will be credited for the returned items and taxes (excluding delivery) upon receipt of your package. Your credit card will be charged for the replacement item(s) when shipped. Please allow up to two billing cycles for your credit to appear on your monthly statement. If your item is backordered, we will contact you. Gift Returns If you received your merchandise as a gift, it may be sent back for exchange only. Again, please complete both sections of the return form on the front of your invoice indicating what item you are returning and what you would like in exchange. IMPORTANT: Please provide your credit card information. Your card will be charged for shipping as well as the cost of the replacement if the replacement is higher then the cost of the original purchase. If the replacement item is less than the original, the difference will be refunded to the original purchaser. Please provide your contact information - should the item be on backorder, we would like to notify you. Gift Card Return If you are returning an item, and used a Maui Jim gift card to pay for all or part of an item your are returning, that part of your refund will be credited back to a Gift Card. VIP card returns - you will be refunded the discounted purchase price. 100% VIP cards are exchange only.
Customer ServiceWe're here to help! Please reach out to our customer service associates if you need additional service or information:
Toll-free at 1.888.666.5905 or 1.309.691.3700
Payment MethodsAt mauijim.com, you can use your Visa, MasterCard, Discover or American Express credit card. Questions? Talk to a customer service associate.
Security PolicySafety and security - two things we never skimp on at maujim.com. We utilize the industry's state-of-the-art security measures, including Secure Sockets Layer (SSL) technology to protect your credit card information. SSL encrypts your order information to block the decoding of that data by anyone other than mauijim.com. To ensure you're accessing our secure server before you submit your credit card information, please look for either an unbroken key or a closed lock (depending on your browser), then SSL is active. To double-check security, check the URL in your browser. If you have accessed a secure browser, the first characters of the address will change from "http" to "https". Some browser versions and some firewalls do not permit communication through secure servers like the ones we use to process orders at mauijim.com. If for any reason you cannot access the secure server, please place your order with us by phone at 1.888.666.5905 For your protection, we also utilize Verisign. Please also be assured of the caution we use regarding the personal information you provide at checkout. This information is used to process your order and email you a confirmation of your purchase and shipping information. We will not share your information with other sources, although we may analyze it internally in order to improve our service to you, to track trends at our web site and to share news with you that you may want as part of our Maui Jim 'Ohana.
Promotional Codes and Gift CardsAt mauijim.com, we occasionally make special offers. When we do, we provide you directly with a one-time promotional code that can be used toward your mauijim.com purchase. If you have trouble entering your promotional code during checkout, please double-check the code and try again. If still unsuccessful, contact one of our customer service associates. Gift Card Redemption Except where prohibited by law, Gift Cards may be redeemed for all Maui Jim merchandise. VIP cards may be redeemed for Maui Jim Sunglasses only. Both cards are redeemable at www.mauijim.com and not at retail locations. Gift Cards/VIP cards are not redeemable for cash, barter, or previouse purchases. Payment You may suppliment your Gift Card balance with credit card payment. Apply up to five gift cards to a single transaction. VIP cards - Your discount will be applied to the highest priced sunglass. Balances can be paid for by credit card. Gift Card Balance Inquiries Please call Maui Jim at 888-666-5905. Customer service hours are 7:30am-7:00pm CST. Lost, Stolen, or Damaged cards Maui Jim is not responsible for lost, stolen, or damaged cards or any unauthorized card use. They may be replaced at Maui Jim's election. For Gift Cards, replacement may be made only with the card purchase receipt and serial number, and then only for the cards remaining balance. Gift Card Return If you are returning an item, and used a Maui Jim Gift Card to pay of all or part of an item you are returning, that part of your refund will be credited back to a Gift Card which will be issued to you by Maui Jim. VIP cards - you will only be refunded the amount paid. 100% VIP cards are exchange only.
Shipping DetailsYour shipping options include:
UPS Ground, 3-5 days Cost: $10
UPS 2-Day Cost: $14
UPS Next Day Cost: $22
UPS Next Day - Saturday Cost: $37
Sorry, delivery to APO/FPO and PO Boxes is not available at this time.
UPS 2010 Holiday Schedule
Maui Jim 2010 Holiday Observance Schedule, US only
Why we need your email addressOnce your order is complete, we'll email your order and shipping confirmation for reference. No Maui Jim news or product-related emails will appear in your inbox unless you sign up for them - and we'll never share your contact details with anyone.
Why we need your phone numberDon't worry, we won't be calling you unless a question or an issue pops up concerning your purchase or shipment. And we'll never share your contact information with anyone else. |
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