Commencer votre processus de réparation en vous rendant sur notre page de réparation. Complétez le formulaire en fournissant les informations nécessaires pour votre réparation.  Vous pouvez également nous contacter par email au repair.fr@mauijim.com.

Veuillez contacter notre service clientèle pour des informations et une assistance supplémentaires. Veuillez avoir vos lunettes de soleil à portée de main lors de votre appel. Appelez-nous sans frais au 0800 800 349, du lundi au vendredi.

Toutes les commandes de verres de prescription doivent être traitées par un revendeur optique autorisé. Si vous avez besoin de trouver un détaillant rx authentique, s'il vous plaît utiliser le  Localisateur de Détaillant  et limiter la recherche en cochant la 'Voir Seulement des Détaillants optique'.

Notre garantie de 2 ans ne couvre pas l'usure normale ou une utilisation impropre. Nous offrons des options de remplacement des verres compétitifs grâce à notre service de réparation. Rendez-vous sur notre page de réparation pour des informations sur la façon d'envoyer vos lunettes de soleil pour la réparation. Vous pouvez également nous contacter par email au repair.fr@mauijim.com.

Maui Jim propose les meilleures options de service de réparation à nos clients. Les lentilles sont de €74 EUR et sont remplacés par paire. Le coût des montures varie selon les modèles. Afin de vous confirmer les le coût pour la réparation de votre solaire merci de contacter notre service client au numéro vert 0800 800 349 (ou 33 (0) 4 67 17 09 80) et nous serons heureux de vous aider.

ADRESSE EMAIL

Pour toutes les questions et demandes de renseignements d'ordre général : sales.fr@mauijim.com
Pour toute réparation de produit : repair.fr@mauijim.com
Pour vous renseigner au sujet des offres d'emploi : hr.us@mauijim.com
Pour toutes les questions concernant le site internet et l'assistance technique : webmaster.us@mauijim.com

Mail

Maui Jim France
650, Avenue Andrea Ampere
Z.A. des Garrigues
CS70007
34173 Castelnau Le Lez Cedex

TÉLÉPHONE

33-(0) 4 67 17 09 80

We do not send out parts for our sunglasses. Lenses and frame components need to be sent in for repair to have those parts replaced by our trained repair technicians. If you need to send your sunglasses in for repair, please visit our repairs page.

Cleaning & Care tips

As with any quality product, proper care will enhance and prolong the usefulness of your sunglasses and protect your investment. Your sunglasses are coated on the backside of the lens with an anti-reflective (A/R) coating which is essential in eliminating glare and is one of the three elements that make up our patented design. For optimum performance, rinse your sunglasses daily in warm water. Use a mild liquid dish or bath soap to wash each lens surface. Dry using a clean, soft, absorbent cloth. Do not use paper-based products to clean your lenses. Do not use abrasive cleaners, soaps or detergents that may leave a deposit on the lens. Do not use tissues with added lotions, lanolin, silicone or other cleaners; they will leave a film on the lens.

Scratches

The multiple coatings on your lenses are resistant to light scratching, however heavy, abusive scratching can break through the coatings and cause visible marks. Significantly help prolong the life of your lenses by removing dirt and other particles with good cleaning practices and keep your sunglasses in their case while not in use. Good cleaning practices will also help minimize scratching.

Chemicals

Certain common household chemicals will react negatively with the frame material and the metal oxides used on the coatings of your lenses. Avoid contact with acetone (nail polish remover), caustic solutions (such as glass or other ammonia based cleaners), hair sprays containing methylene (listed on label), chlorine (from swimming pools or unfiltered water) or glue.

Hard water

"Hard" water contains high levels of dissolved minerals, especially calcium and magnesium. It is "softened" by the addition of sodium during the filtering process. Everyday examples include pool water and unfiltered water, such as sprinkler water. "Hard" water can be a nuisance to sunglass wearers, as it leaves white spots on lenses after drying. To avoid spotting, simply rinse any sunglass or eyeglass with filtered (tap) water, and wipe dry with a clean cloth.

Salt water

All Maui Jim sunglasses are saltwater safe and corrosion resistant. As with "hard" water, we suggest you rinse off any sunglass with filtered (tap) water, and wipe dry with a clean cloth.

Heat

Excessive heat may deteriorate your lenses or misshape your nylon frame. Avoid placing your sunglasses where you might expect excessive heat, for example, on the dashboard of your car.

Hardware

We recommend that you visit your local sunglass retailer periodically to have them tighten the eyewire screws, attached temples and nose bridge.

Clean cloths

All new sunglasses purchased from Maui Jim include a clean cloth bag. Clean cloths are a great way to keep your sunglasses clean and smudge free. We recommend you frequently launder your clean cloth to keep if free of debris, dirt and oils that could damage your lenses. Wash in warm soapy water. Do not use fabric softener as this may leave a film on your lenses.

Your satisfaction is our priority. You may return your merchandise purchased from the Maui Jim website for a refund minus shipping charges within 30 days of your purchase. All returns must be in the original case and/or packaging and in perfect resalable condition for credit.