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Frequently Asked Questions

What is included in free shipping*?

Free Shipping does not apply to percent off discount card usage. Shipping and taxes are applicable when using discount card that offers a percentage of the retail price. Expedited shipping charges will apply to all VIP or percent off discounts.

How do I get my sunglasses repaired?

Begin your repair process by visiting repairsca.mauijim.com. Please complete the form by providing the information needed for your repair. You can also contact us via email at repair.ca@mauijim.com.

Can I still get warranty service even if I don't have my proof of purchase?

We will work with you whether you have your proof of purchase or not. Please provide us with the name of the retailer and approximate date of purchase and we will be happy to look at your sunglasses. We will determine if your repair would be considered a warranty. Even if it is not eligible for warranty work, we have great repair options. Our repair form and shipping information can be found at repairsca.mauijim.com.

Can I order nose pads for my Maui Jim's?

Please contact our Customer Service Department toll free at 1-888-666-5602. Our office hours are Mon-Fri: 7am- 9pm; Sat: 7:30am-4pm CST for assistance. Please have your sunglasses or sunglass style number ready when calling.

Do you sell Maui Jim prescription lenses directly?

All orders for prescription lenses must be processed through an authorized Maui Jim Rx retailer. If you need to find an authentic Rx retailer, please use the Retailer Locator and limit the search by checking the "Show only Prescription Retailers" box.

How do I register my sunglasses?

You can register your sunglasses by visiting mauijim.com/product-registration. Your registration will help us develop a profile of your needs and lifestyle to serve you better in the future. Registering your sunglasses does not provide warranty verification.

Are broken or scratched lenses covered under your warranty?

Our 2-year warranty does not cover normal wear and tear or abuse. We do offer competitive lens replacement options through our repair department. Please visit repairsca.mauijim.com for information on how to send in your sunglasses for repair.

What is the cost to repair my sunglasses?

Maui Jim offers the best repair service options to our customers. Lenses are $100 CAD and are replaced as a pair. Frame charges vary by style. To confirm the charges for your style, contact our Customer Service Department toll free at 1-888-666-5602, our hours are Mon-Fri: 7am-9pm CST; Sat:7:30am-4pm CST and we will be happy to assist you.

How do I contact Maui Jim?

Email (We will respond within 24 hours)

For general questions and information: sales.ca@mauijim.com
For product repairs: repair.ca@mauijim.com
For employment questions and information: hr.us@mauijim.com
For website concerns and technical help: webmaster.us@mauijim.com

Mail

2830 Argentia Road, Unit 3
Mississauga, ON L5N 8G4

Phone

888-666-5905

Will you send me screws/lenses/parts for my sunglasses?

We do not send out parts for our sunglasses. Lenses and frame components need to be sent in for repair to have those parts replaced by our trained repair technicians. If you need to send your sunglasses in for repair, please visit repairsca.mauijim.com.

What is the best way to clean my lenses?

Cleaning & Care tips

As with any quality product, proper care will enhance and prolong the usefulness of your sunglasses and protect your investment. Your sunglasses are coated on the backside of the lens with an anti-reflective (A/R) coating which is essential in eliminating glare and is one of the three elements that make up our patented design. For optimum performance, rinse your sunglasses daily in warm water. Use a mild liquid dish or bath soap to wash each lens surface. Dry using a clean, soft, absorbent cloth. Do not use paper-based products to clean your lenses. Do not use abrasive cleaners, soaps or detergents that may leave a deposit on the lens. Do not use tissues with added lotions, lanolin, silicone or other cleaners; they will leave a film on the lens.

Scratches

The multiple coatings on your lenses are resistant to light scratching, however heavy, abusive scratching can break through the coatings and cause visible marks. Significantly help prolong the life of your lenses by removing dirt and other particles with good cleaning practices and keep your sunglasses in their case while not in use. Good cleaning practices will also help minimize scratching.

Chemicals

Certain common household chemicals will react negatively with the frame material and the metal oxides used on the coatings of your lenses. Avoid contact with acetone (nail polish remover), caustic solutions (such as glass or other ammonia based cleaners), hair sprays containing methylene (listed on label), chlorine (from swimming pools or unfiltered water) or glue.

Hard water

"Hard" water contains high levels of dissolved minerals, especially calcium and magnesium. It is "softened" by the addition of sodium during the filtering process. Everyday examples include pool water and unfiltered water, such as sprinkler water. "Hard" water can be a nuisance to sunglass wearers, as it leaves white spots on lenses after drying. To avoid spotting, simply rinse any sunglass or eyeglass with filtered (tap) water, and wipe dry with a clean cloth.

Salt water

All Maui Jim sunglasses are saltwater safe and corrosion resistant. As with "hard" water, we suggest you rinse off any sunglass with filtered (tap) water, and wipe dry with a clean cloth.

Heat

Excessive heat may deteriorate your lenses or misshape your nylon frame. Avoid placing your sunglasses where you might expect excessive heat, for example, on the dashboard of your car.

Hardware

We recommend that you visit your local sunglass retailer periodically to have them tighten the eyewire screws, attached temples and nose bridge.

Clean cloths

All new sunglasses purchased from Maui Jim include a clean cloth bag. Clean cloths are a great way to keep your sunglasses clean and smudge free. We recommend you frequently launder your clean cloth to keep if free of debris, dirt and oils that could damage your lenses. Wash in warm soapy water. Do not use fabric softener as this may leave a film on your lenses.

What is Maui Jim's return policy?

Your satisfaction is our priority. You may return your merchandise purchased from the Maui Jim website for credit within 30 days of your purchase. All returns must be in the original case and/or packaging and in perfect resalable condition for credit.