Begin your repair process by visiting our repairs page. Please complete the form by providing the information needed for your repair. You can also contact us via email at email@example.com.
Please contact our Customer Service Department at 1 800 010 244. Please have your sunglasses or sunglass style number ready when calling.
All orders for prescription lenses must be processed through an authorized Maui Jim Rx retailer. If you need to find an authentic Rx retailer, please use the Retailer Locator and limit the search by checking the "Show only Prescription Retailers" box.
Our 2-year warranty does not cover normal wear and tear or abuse. We do offer competitive lens replacement options through our repair department. Please visit repairsau.mauijim.com for information on how to send in your sunglasses for repair.
Maui Jim offers the best repair service options to our customers. Lenses are $130 AUD and are replaced as a pair. Frame charges vary by style. To confirm the charges for your style, contact our Customer Service Department at 1 800 010 244 and we will be happy to assist you.
For general questions and information: firstname.lastname@example.org For product repairs: email@example.com For employment questions and information: firstname.lastname@example.org For website concerns and technical help: email@example.com
Maui Jim Australia Inc. Unit 6 25 Frenchs Forest Road Frenchs Forest NSW 2086
1 800 010 244
We do not send out parts for our sunglasses. Lenses and frame components need to be sent in for repair to have those parts replaced by our trained repair technicians. If you need to send your sunglasses in for repair, please visit repairsau.mauijim.com.
As with any quality product, proper care will enhance and prolong the usefulness of your sunglasses and protect your investment. Your sunglasses are coated on the backside of the lens with an anti-reflective (A/R) coating which is essential in eliminating glare and is one of the three elements that make up our patented design. For optimum performance, rinse your sunglasses daily in warm water. Use a mild liquid dish or bath soap to wash each lens surface. Dry using a clean, soft, absorbent cloth. Do not use paper-based products to clean your lenses. Do not use abrasive cleaners, soaps or detergents that may leave a deposit on the lens. Do not use tissues with added lotions, lanolin, silicone or other cleaners; they will leave a film on the lens.
The multiple coatings on your lenses are resistant to light scratching, however heavy, abusive scratching can break through the coatings and cause visible marks. Significantly help prolong the life of your lenses by removing dirt and other particles with good cleaning practices and keep your sunglasses in their case while not in use. Good cleaning practices will also help minimize scratching.
Certain common household chemicals will react negatively with the frame material and the metal oxides used on the coatings of your lenses. Avoid contact with acetone (nail polish remover), caustic solutions (such as glass or other ammonia based cleaners), hair sprays containing methylene (listed on label), chlorine (from swimming pools or unfiltered water) or glue.
"Hard" water contains high levels of dissolved minerals, especially calcium and magnesium. It is "softened" by the addition of sodium during the filtering process. Everyday examples include pool water and unfiltered water, such as sprinkler water. "Hard" water can be a nuisance to sunglass wearers, as it leaves white spots on lenses after drying. To avoid spotting, simply rinse any sunglass or eyeglass with filtered (tap) water, and wipe dry with a clean cloth.
All Maui Jim sunglasses are saltwater safe and corrosion resistant. As with "hard" water, we suggest you rinse off any sunglass with filtered (tap) water, and wipe dry with a clean cloth.
Excessive heat may deteriorate your lenses or misshape your nylon frame. Avoid placing your sunglasses where you might expect excessive heat, for example, on the dashboard of your car.
We recommend that you visit your local sunglass retailer periodically to have them tighten the eyewire screws, attached temples and nose bridge.
All new sunglasses purchased from Maui Jim include a clean cloth bag. Clean cloths are a great way to keep your sunglasses clean and smudge free. We recommend you frequently launder your clean cloth to keep if free of debris, dirt and oils that could damage your lenses. Wash in warm soapy water. Do not use fabric softener as this may leave a film on your lenses.
Your satisfaction is our priority. You may return your merchandise purchased from the Maui Jim website for a refund minus shipping charges within 30 days of your purchase. All returns must be in the original case and/or packaging and in perfect resalable condition for credit.
Maui Jim frames and lenses are warranted for two years after the date of purchase against manufactures defects, with proof of purchase from an authorized retailer. Maui Jim will replace or repair, at its option, any frame or lens covered by this warranty that is found to be defective. Damage caused from improper or unreasonable use, or from normal wear and tear (including accidental breakage), is not a manufacturer’s defect. Any lens not produced by Maui Jim are not subject to Maui Jim’s warranty. For repair options, please contact the place of purchase for replacement or repair options.
Please contact the place of purchase. Your optical provider will need to discuss your options and place the order. Maui Jim cannot accept prescription lens repairs or inquiries.
Maui Jim Ophthalmic frames and prescription lenses are available through authorized retailers only. To locate an authorized retailer near you, visit our Store Locator page.
You can only purchase ophthalmic frames from an authorized retailer. Maui Jim does not sell ophthalmic frames online. Selection in stores will vary depending on the local demand of the product and number of frames selected. Styles found online may be requested through authorized retailers in your area. Please visit our store locator page to find a retailer in your area.
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